Effective Date: 1 June 2026
At OSTORE, customer satisfaction is our priority. Since we deal in fresh, organic, and perishable products, our refund policy has been designed accordingly.
Eligible for Replacement or Refund
Customers may request a refund or replacement if:
- Wrong product delivered
- Product damaged during delivery
- Missing items
- Expired product received
- Packaging severely damaged
- Product quality issue
Claims must be reported within 24 hours of delivery with clear photographs.
Non-Refundable Items
Refunds will not be provided for:
- Products consumed partially
- Change of mind
- Incorrect address provided
- Delivery failure due to customer unavailability
- Natural variations in organic products
- Minor differences in colour, size, aroma, or texture
Fresh fruits and vegetables naturally vary in appearance.
Fresh & Perishable Products
Products such as:
- Fruits
- Vegetables
- Dairy
- Eggs
- Fresh Bakery
cannot be returned once accepted unless damaged or defective upon delivery.
Refund Process
Once approved:
- Refunds are processed within 5–7 business days.
- Original payment methods will be used wherever possible.
- COD refunds may be processed via bank transfer or UPI.
Order Cancellation
Orders may be cancelled only before dispatch.
Once dispatched, cancellation requests cannot be accepted.
Failed Deliveries
If delivery fails because:
- Wrong address
- Customer unavailable
- Phone unreachable
re-delivery charges may apply.
Quality Assurance
OSTORE sources products from trusted farms and producers. However, natural products may vary due to seasonal conditions.
Contact
Email:
support@ostore.organic