Effective Date: 1 June 2026

At OSTORE, customer satisfaction is our priority. Since we deal in fresh, organic, and perishable products, our refund policy has been designed accordingly.

Eligible for Replacement or Refund

Customers may request a refund or replacement if:

  • Wrong product delivered
  • Product damaged during delivery
  • Missing items
  • Expired product received
  • Packaging severely damaged
  • Product quality issue

Claims must be reported within 24 hours of delivery with clear photographs.

Non-Refundable Items

Refunds will not be provided for:

  • Products consumed partially
  • Change of mind
  • Incorrect address provided
  • Delivery failure due to customer unavailability
  • Natural variations in organic products
  • Minor differences in colour, size, aroma, or texture

Fresh fruits and vegetables naturally vary in appearance.

Fresh & Perishable Products

Products such as:

  • Fruits
  • Vegetables
  • Dairy
  • Eggs
  • Fresh Bakery

cannot be returned once accepted unless damaged or defective upon delivery.

Refund Process

Once approved:

  • Refunds are processed within 5–7 business days.
  • Original payment methods will be used wherever possible.
  • COD refunds may be processed via bank transfer or UPI.

Order Cancellation

Orders may be cancelled only before dispatch.

Once dispatched, cancellation requests cannot be accepted.

Failed Deliveries

If delivery fails because:

  • Wrong address
  • Customer unavailable
  • Phone unreachable

re-delivery charges may apply.

Quality Assurance

OSTORE sources products from trusted farms and producers. However, natural products may vary due to seasonal conditions.

Contact

Email:
support@ostore.organic